Frequently Asked Questions

Have questions? We've got answers.

Explore our FAQ for quick, helpful insights on everything from services to project support and beyond.

1. What types of printing services do you offer?

We provide offset printing, digital printing, large format printing, and direct mail services to meet a variety of needs.

2. What file formats do you accept?

We accept PDF, AI, and PSD files. For specific color requirements and resolution guidelines, please contact us or check out our prepress blog.

3. Do you offer design and creative services?

Yes, we offer a full range of design and creative services.

4. What type of material would you recommend for my project?

It depends on how the display, sign, or graphic will be used. Let us know the specifics, and we’ll recommend the best material for your needs.

5. How do I compare materials?

We’ll provide a comparison of both materials, including price differences and key characteristics, to help you make the best decision for your project.

- Emma Lyons, Account Manager

6. What is your typical turnaround time?

Turnaround time varies depending on the size and complexity of the project, but it's generally 5 to 7 business days from proof approval.

- Emma Lyons, Account Manager

7. Do you work with companies outside of Wisconsin?

Yes, we serve clients nationwide.

- Emma Lyons, Account Manager

8. Do you have your own installers?

We have a few in-house installers, but we primarily rely on a trusted network of professionals to meet installation needs both locally and nationwide.

- Emma Zoe Lyons, Account Manager

9. The proof looks grainy.

For the best resolution, please download the proof to view it accurately.

10. What is bleed, and how much do I need?

Bleed is the area of your design that extends beyond the final trim size, ensuring there are no white edges after cutting. We typically recommend 0.125" of bleed on all sides.

- Julie Thysse, Preflight & Color Science Manager

11. What resolution should my images be?

For high-quality printing, images should be at least 300 DPI (dots per inch) at the final print size. Lower resolutions may result in pixelation or blurriness.

- Julie Thysse, Preflight & Color Science Manager

12. How can I avoid common prepress mistakes?

To avoid issues:

Use high-resolution images (300 DPI)
Include .125” bleed
Set the document to CMYK color mode
Embed or outline all fonts
Export with crop marks
Export as single pages
Carefully review proofs before approval

- Julie Thysse, Preflight & Color Science Manager

Want to learn more? Check out our blog on Avoiding Common Prepress Mistakes

13. How should we send the print files?

Use high-resolution images (300 DPI)
Include .125” bleed
Set the document to CMYK color mode
Embed or outline all fonts
Export with crop marks
Export as single pages

- Tom Schoenherr, Project Manager

Want to learn more? Check out our blog on Avoiding Common Prepress Mistakes

11. What resolution should my images be?

Please use the "PDF Print" option and ensure crop marks and bleed are included. Avoid flattening the file.

- Kris Holden, Client Integration Manager